Refund Policy

Last Updated: March 20, 2026

Thank you for choosing Proftekk for your professional training and educational needs. Because our services include both live time-based sessions and digital intellectual property, we have established the following guidelines to ensure fairness for both the creator and the client.

1. One-on-One Training Sessions

We understand that life happens and schedules change. However, when you book a session, that time is reserved exclusively for you.

24-Hour Notice Required: To receive a full refund or to reschedule without penalty, you must provide notice at least 24 hours prior to your scheduled start time.
Late Cancellations: Cancellations made with less than 24 hours' notice are considered "Late Cancellations" and are non-refundable.
No-Shows: If you do not arrive for your scheduled session within 15 minutes of the start time, the session will be considered a "No-Show" and the full fee will be forfeited.
How to Cancel: All cancellation requests must be sent via email to jesseproftekk@gmail.com. The timestamp of your email will serve as the official notice time.

2. Digital Courses & Online Materials

To protect our intellectual property, our refund policy for digital courses is strictly enforced.

The "Log-In" Rule: Once a user has logged into the course platform, accessed the member area, or downloaded any course materials, the sale is considered final and non-refundable.
Pre-Access Refunds: If you have purchased a course but have not yet logged in or accessed any content, you may request a full refund within 7 days of purchase.
Technical Issues: If you are experiencing technical difficulties accessing your course, please contact jesse.proftekk@gmail.com. Technical issues do not automatically qualify for a refund but will be resolved with priority support.

3. Books & External Products (Amazon)

Please note that Proftekk does not directly handle the fulfillment, shipping, or returns for books and products sold via Amazon.

Third-Party Transactions: Any books or affiliate products purchased through Amazon links on this site are subject to Amazon’s Return & Refund Policy.
Disputes: All inquiries regarding damaged books, shipping delays, or Amazon returns must be directed to Amazon Customer Service.

4. Training Bundles & Packages

If you purchase a "Bundle" (multiple sessions at a discounted rate):

Refunds for unused sessions in a bundle are calculated by reverting the used sessions to their full "Single Session" price.
The remaining balance will be refunded, provided the request is made within 30 days of the original purchase.

5. Chargebacks & Payment Disputes

We prefer to work with our clients directly to resolve any issues. By purchasing a service on this site, you agree to contact jesseproftekk@gmail.com to discuss a refund before initiating a chargeback with your bank or credit card provider.